Client Charter
We commit to working with you by:
- Understanding your needs and priorities
- Treating you as we would like to be treated ourselves
- Being accessible – whether by phone, email or face to face
- Meeting or exceeding your expectations every time
- Delivering excellent service in a professional manner
- Clearly explaining our services, and how they fit with your responsibilities
- Agreeing fee estimates in advance to avoid surprises
- Supporting you to do work yourself where you wish, to keep our fees low
- Responding to queries promptly
- Being clear where we cannot help and recommending others or involving niche specialists if we can
- Investing in staff development and leading edge technology while keeping other overheads low to ensure we work efficiently
- Listening and responding to any feedback on our service
- Considering fully any suggestions you have about how we can improve
- Taking any concerns seriously, looking into them carefully and promptly
- Doing everything we reasonably can to deal with concerns fairly