Client Charter

DSC_9068We commit to working with you by:

  • Understanding your needs and priorities
  • Treating you as we would like to be treated ourselves
  • Being accessible – whether by phone, email or face to face
  • Meeting or exceeding your expectations every time
  • Delivering excellent service in a professional manner
  • Clearly explaining our services, and how they fit with your responsibilities
  • Agreeing fee estimates in advance to avoid surprises
  • Supporting you to do work yourself where you wish, to keep our fees low
  • Responding to queries promptly
  • Being clear where we cannot help and recommending others or involving niche specialists if we can
  • Investing in staff development and leading edge technology while keeping other overheads low to ensure we work efficiently
  • Listening and responding to any feedback on our service
  • Considering fully any suggestions you have about how we can improve
  • Taking any concerns seriously, looking into them carefully and promptly
  • Doing everything we reasonably can to deal with concerns fairly

Please contact us now and give us the chance to show you how we put our clients first